GENERAL

How do I book your equipment?
The first step is to contact us via our 'Contact Us' page and let us know which items you are interested in hiring, for when, and at which location. We will then provide you with a quote, including any delivery/collection charges. If you are happy to proceed, we will ask for a deposit and for you to complete a form with all the details we need. Don’t worry—it only takes 2 minutes.

One month prior to hire, we will request the full remaining payment. We will also touch base with the venue and provide any insurance or PAT certificates if required. We will discuss delivery and collection times with them, and on the day of your event, we will attend at the agreed setup time to set up the equipment. If the event is later in the day and we set up early, we will often leave the power switched off. All equipment can easily be powered on using the power socket on the wall. At the end of your event, we will return at the agreed collection time to remove our equipment.

 

How much deposit do I need to pay?
We ask for a 25% deposit to secure the date. The full remaining balance is due 1 month prior to hire.

What are our bank details?
Our bank details are:
LightingUpTheLove
Sort code: 04-00-03
Account number: 65535960

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How long is the hire period for?
Each hire period is a maximum of 16 hours, but we are flexible. Generally, we will set up on the morning of your event and collect either that same night or first thing the following morning. Due to venue restrictions, we may sometimes need to collect on the same night, which may incur an additional fee. If a longer hire period is required, this can be arranged with us.

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Are you PAT tested and insured?
Yes. All our products undergo Portable Appliance Testing (PAT) every year, and we have public liability insurance to the sum of £5m. We regularly provide copies of our insurance and PAT certificates to venues.

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LETTERS & NUMBERS

How big are your letters & numbers?
Our letters and numbers vary in width depending on the character (for example, an M is wider than an I). As a rough guide, each character is approximately 60–80 cm (2–2.5 ft) wide, and all characters are the same height at 125 cm (4 ft).

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Are the letters and numbers safe?
Our lights are low-voltage LED lights and are completely safe. The letters and numbers have backs to hide internal wires, and in most cases, we attach stands to the bottom to prevent accidental falls. As per our terms and conditions, we recommend supervising children near the letters or numbers, ensuring no one climbs or sits on them, and keeping drinks away from the equipment.

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How many plugs do I need?
Generally, our lights operate from a single plug. However, when colour-changing light bulbs are used, each letter or number may require a separate power supply. We can provide extension leads to accommodate this.

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Is the sequin backdrop included?
No. The sequin backdrop is a separate hire and does not come with the light-up letters and numbers as standard.

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SWEET CART

How big is the sweet cart?
Our sweet cart is one of the largest available for hire. Due to its size, it can be used for wedding cakes, drinks, memories, or other items. Dimensions are approximately 1.5 m long, 2 m tall, and 1 m wide.

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Does it come with sweets/candy?
Our sweet cart is 'dry hire' only. This means we do not provide sweets; this is your responsibility. We do provide a variety of plastic or glass jars, scoops, tongs, small paper bags, and decoration.

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POSTBOX

Is it lockable?
Yes. The postbox can be locked using the key, which we leave with it when we drop it off. It is your responsibility to ensure the postbox is empty before collection and that the key is returned.

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Can we change the wording on the front?
Yes! Our design team can customise the entire front display to suit your needs. We usually include the wedding date, the couple’s names, and a thank-you message, but more or less can be added as required. We will also leave the finished copy with you after the hire.

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SELFIE POD PHOTOBOOTH

How long do we have the Selfie Pod for?
We are flexible with hire times. For most weddings, the Selfie Pod is set up in the morning and remains in place until the end of the evening, allowing guests to enjoy it throughout the day.

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Does the Selfie Pod come with an attendant?
No. The Selfie Pod is designed to be simple and intuitive for you and your guests, so an attendant is not required or provided.

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Does it include props and/or a backdrop?
Yes. We supply a fun selection of props, including hats, glasses, signs, and inflatables. A gold glitter wall backdrop can also be provided on request.

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How does the Selfie Pod work?
The pod features a digital tablet running dedicated photobooth software. Guests select the experience they want (photo, GIF, boomerang, video, etc.). After a short countdown, images are captured. Guests can then delete images or send them to themselves via QR code, email, or Airdrop.

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Is the Selfie Pod just for weddings?
No. While extremely popular at weddings, it’s also perfect for birthdays, corporate events, proms, anniversaries, and more. The on-screen display can be fully customised for your event theme or branding.

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Does the Selfie Pod print photos?
No. This is a digital-only service. Images are shared via email, QR code, or Airdrop. If Wi-Fi coverage is limited, images are sent once connectivity is restored.

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PHONE BOX VIDEO BOOTH

How does the Phone Box Video Booth work?
Inside the phone box, the phone screen is live so guests can see themselves as they record a message. Guests step inside, lift the handset, and leave a message. Recording starts automatically when the handset is lifted and stops when it is replaced.

All footage is saved and professionally edited by our team. During editing, we may remove clips recorded in error or deemed unsuitable. There is also a selfie function, activated by pressing a button on the phone. After a short countdown, the image is captured. Clear written instructions are displayed inside the phone box.

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How long do we have the Phone Box for?
As with the Selfie Pod, we are flexible with setup and collection times. Typically, the phone box is erected on the morning of your event and collected after the event, either the same night or early the following day, depending on the venue.

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How long does setup and takedown take?
Full setup takes approximately one hour, and dismantling usually takes around 30 minutes.

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What is included with the Phone Box setup?
Your setup includes lanterns with battery-powered candles, additional battery-powered candles, faux flower garlands, a faux flower arrangement, and a personalised mirror welcoming guests and inviting them to leave a message.

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When will we receive our USB?
Our editing team aims to deliver your edited video messages within two weeks of your event, although this is often completed sooner.

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How many plugs does it need?
The Phone Box requires one electrical socket, from which we run an extension lead.

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How big is the Phone Box?
The phone box is approximately the same size as a real one, standing at 8 ft tall. Its width and depth are 90 cm. It is your responsibility to ensure your venue can accommodate this height. Due to its size, installation requires two people, and the price reflects this.